Six Ways to Increase Customer Service Standard and Customer Satisfaction

Customers are a company´s most valuable asset and tennis organisations succeed when there is a focus on the customers´ experience and when coaching professionals take on board key requirements satisfy the customer´s needs.

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Personalisation	Personalisation allows customers to feel at ease and it is recommended that teaching professionals learn things that are important to them such as family, career or hobbies. Initiate the relationship with friendly introduction. Greet every customer with a smile and welcome them to the lesson, whether they are a returning customer or new. When working with new players it is important that you learn their name and use it.
Personal equipment	Lessons run smoothly and safely when equipment standards are high. Ensure that all personal equipment and teaching aids are in excellent condition. Make sure all balls are in good condition ahead of lesson time and if the lesson requires the use of technology, this should be charged appropriately and in a working order that meets safety requirements.
Personal presentation	An outsider should be able to clearly identify the teaching professional by their appearance. You should be neat, clean and have a well groomed appearance (clean teeth, hair and skin).
Politeness	Your lesson should be the best hour of the week for your students. At the end of each lesson, thank your players and establish your next meeting date and time. Take time to watch people play and be willing to offer a quick tip, a word of encouragement or an acknowledgment of their progress between their lessons with you.
Punctuality	Be respectful of everyone’s time by starting and ending promptly. Always be on time for lessons or appointments.
Preparation	Be ready to start on time. Aim to arrive at least fifteen minutes prior to the lesson to prepare for the arrival of the customer, set up the court, review notes. Ensure that the facilities are open and ready for play.

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